We do an Australia-wide Delivery flat rate of $9.00 postage and orders over $99 come to you for free!*
*excludes bulk size orders & bulk items, we will contact you to get the best shipping for these items.
We seek to ensure that your products are delivered, without damage, dispatch within 2-4 days. If necessary you will receive more than one package if they are being shipped at different times.
For international deliveries please contact us via email – firstname.lastname@example.org.
Living Balance will happily accept returns if you change your mind as long as the product has not been used and it is still in the original packaging. A store credit will be issued once the returned item is received.
In accordance to Australian Consumer guidelines, Living Balance will always replace or repair any faulty items or if your item has been broken in transit. If the item can not be replaced we will issue you with a store credit or refund. Please contact us within 48 hours of receiving the goods.
Our Customer Service Team must authorise any goods prior to their return for exchange.
Please email email@example.com and include a copy of the invoice and an explanation for return with all returned products.
Products must be returned in original packaging within 14 days from the time of return request.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by our Courier or Australia Post as proof of damage.
The customer will need to pay return freight in circumstances of incorrect ordering or cancellations after dispatch.
Living Balance will pay return freight on items sent by us in error unless the customer agrees to purchase the item/s.
Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.
Only unused or faulty items may be credited or exchanged. Faulty products are returned to manufacturer for replacement product.